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Frequently Asked Questions
What is your shipping Policy?
(We currently only ship within the United States and Canada)
Aluminum and paper print orders are usually received within 3-8 working days from the date you submit your order. (Hawaii, Alaska and Canada have longer shipping times)
When we say "usually" it's because in the rare circumstance that we had a print ordered and immediately following, a snowstorm hit the Midwest and east coast slowing everything down for a few days. Another instance was ordering three days before Christmas where all deliveries were delayed a few days, otherwise deliveries have been on time and arrive early for the majority.
What is your Policy on Returns/Exchanges/Refunds?
In the rare circumstance that your print arrives damaged, please contact us immediately within 48hrs of delivery at: email@example.com. (Only 3 incidents in 6 years:-)
Take pictures of the damaged box and art print so you can include them with your e-mail. Our printer stands behind the product and will usually make and ship you a new print within a few days. They will most likely set up a pick up for the damaged print so don't throw anything out please. Even though we rarely have any problems, mishaps can occur and we will make things right.
We do not take prints back as a return for another print or different size or refund because you changed your mind. Please use the "LIVE PREVIEW" or "WALL PREVIEW" (each image you click on offers both previews to enhance your viewing experience) to see that you're choosing the right print and size for your home, office or.. It's fun to change the color paint on the wall to match your home along with changing the room settings between, bedroom, nursery, living room etc.. You can also change the size of the print (for available sizes posted) in each room to see how it might look in your home, cafe, office or..
Our number one concern from new customers is that they purchased too small. Now that we have improved our site/store to include the the "PRE-VIEW tabs" you should have a much easier time choosing a size you will love.
Check out our Facebook page, you will notice something amazing, we have only ever received 5 STAR Reviews. That's because we are dedicated to giving you a great shopping experience. We greatly value our customers!
IF you have a question before ordering, please use the CONTACT section to send me your question.
How can I keep up with your new work?
The best way is to log in and create account. We will then e-mail you information on new releases, sales coupons, and information on where JP Sullivan will be doing an art show. If you sign in I will send you an e-mail with a coupon for 20% off to apply to your first order of any size print. You can follow us on Facebook and Instagram also to see new prints being posted.
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The above preview shows how to use the live preview on this website. The image displayed is just an example, and is not available for sale.
This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.
To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!
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